build trust,
be trusted,
and know who to trust
The success or failure of every relationship or interaction depends on your ability to build trust, be trusted, and know who to trust.
What is Trust?
We define trust as the level to which you are willing to accept the potential negative consequences of giving control over something you have to another person.
We described it through the 7 laws of trust, and the 6 components of trustworthiness.
The 7 Laws of Trust
Continuous
It's not a question of whether you trust or not. The question is how much do you trust.
Contextual
It's also a question of what do you trust someone with.
Personal
Trust occurs only between two people. The trust in a larger group is a function of it.
Asymmetrical
Trust is a two-way street, but not a symmetrical one. You may trust another person more or less than they trust you.
Transferable
If I trust you, and you trust her, I will trust her (less than I trust you, but more than none at all).
Reciprocal
If you show me that you truly trust me, I will behave in a trustworthy way to earn your trust.
Two-sided
My trust in you is the product of my willingness to trust people in general, and your trustworthiness.
The 6 Components of Trustworthiness
The static/foundational components of trustworthiness are like a balance sheet. They are made of a technical/professional component (competence), an emotional component (shared values), and a situational component (fairness/symmetry). The image below shows a further breakdown of shared values into universal, personal, and circumstantial values.
The dynamic/transactional components are the changes to the static components that occur during every interaction. The positivity of each of the three static components, the time that the interaction takes, and the intimacy of that interaction all contribute to the changes in those three static components during that interaction. Below is an image of our mathematical model of trustworthiness
WE BUILD TRUST AND TRUSTWORTHINESS.
This is how:
Can I TRUST You? Mini-Book Series
WHAT PEOPLE SAY
"...created an environment that allowed us to be open and truthful with ourselves allowing us to understand where we were and where we wanted to be."
- DRS
"I've seen first-hand how Yoram can transform organizations..."
- Texas Instruments
"Yoram helped us see ourselves from a different point of view, analyze the opportunities, and use our creativity to help us to move to the next level."
- The Dannon Company
"Yoram came in and engaged our multi-site teams both with science and humor and gave the organization a basis for which to invoke creativity."
- AT&T
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(Note: the company logos are the property of their owners. They do not constitute an endorsement of our company or the services we provide)