The inability to trust a team member can be devastating to a team. Even one untrustworthy member can drag productivity down.

My wife and I have an arrangement. If she calls me and I can't take the call, I don't answer. However, if this is an emergency, she hangs...

Read what happened to me when I asked this question at a nurse leadership workshop...

You are probably scratching your head now, thinking "wait, what? did he really mean trustworthy customer?" Yes. Yes, I did. You and I...

When my daughter Maya was in middle school, she decided to repeat a behavioral economics experiment featured in Dan Ariely's...

The MCAS software, the lack of training, the waiver of plane re-certification were undoubtedly contributing factors, but not the main reason

Some believe that robots will take over all our jobs and therefore innovation (specifically in the area of robots) will cause...

This morning, my daughter and I drove to have her car's oil changed. She asked me to drive, even though she loves driving her car. When I...

Part of trust building takes place during every interaction between two people. Trust is being built as a function of the time spent...

Up until 6:45, the night flight was smooth. Major Kevin Sweeney leveled the KC135 air tanker at an altitude of 25,000 feet. His mission,...

Peter Drucker said that "business has two--and only tow--basic functions: marketing and innovation." Well, your company probably already...

In the first part of this article mini-series I demonstrated, based on my original research, that for innovation to exist, you must be...

Through my 2008-10 doctoral research, I found that the biggest problem that non-innovative companies have is lack of trust. In fact,...

When I was ready to find a topic for my PhD dissertation research in 2008, my mentor pushed me to find one that I would be proud of. "One...

When I conducted my doctoral research between 2008 and 2010, I fount that autonomy was the strongest single factor that companies and...

Why trustworthy salespeople can sell the same thing for almost 30% higher price. I realize more and more that being trustworthy is really...

Watch the video. One of the TV shows I love the most is The West Wing. There is an episode where Leo McGarry, the Chief of Staff, ...

A headline asking the same caught my eyes at CNN Business this morning. The article quoted researchers from the University of Texas at...

Innovation is a team sport. You must rely not only on your own ingenuity and creativity, but also on that of your team members....

Are you receiving letters that are marked "DO NOT BEND," "CHECK INSIDE," "NON-TRANSFERABLE," "FINAL NOTICE," "OPEN IMMEDIATELY!""Pay to...